My wife works for a hospital system and they now interact with a chat bot. Somehow it’s HIPAA compliant, I dunno. But I said to her, all it’s doing is learning the functions of you and your coworkers, and it will eventually figure out how to streamline your position. So theres more to learn, but it’s moved into private sectors too.
Hopefully not a while, but that’s a story for another day.
They have the chatbots reading emails, in her words, to make them (the emails) more enthusiastic. I don’t even ask questions, I’m very insulated from her field and corporate workplaces in general, and admittedly view a lot of what happens there as completely outrageous, but is probably just par for the course.