From what I’ve read, it sounds like the update file that was causing the problems was entirely filled with zeros; the patched file was the same size but had data in it.

My entirely speculative theory is that the update file that they intended to deploy was okay (and possibly passed internal testing), but when it was being deployed to customers there was some error which caused the file to be written incorrectly (or somehow a blank dummy file was used). Meaning the original update could have been through testing but wasn’t what actually ended up being deployed to customers.

I also assume that it’s very difficult for them to conduct UAT given that a core part of their protection comes from being able to fix possible security issues before they are exploited. If they did extensive UAT prior to deploying updates, it would both slow down the speed with which they can fix possible issues (and therefore allow more time for malicious actors to exploit them), but also provide time for malicious parties to update their attacks in response to the upcoming changes, which may become public knowledge when they are released for UAT.

There’s also just an issue of scale; they apparently regularly release several updates like this per day, so I’m not sure how UAT testing could even be conducted at that pace. Granted I’ve only ever personally involved with UAT for applications that had quarterly (major) updates, so there might be ways to get it done several times a day that I’m not aware of.

None of that is to take away from the fact that this was an enormous cock up, and that whatever processes they have in place are clearly not sufficient. I completely agree that whatever they do for testing these updates has failed in a monumental way. My work was relatively unaffected by this, but I imagine there are lots of angry customers who are rightly demanding answers for how exactly this happened, and how they intend to avoid something like this happening again.

I know you’re joking, but having a seperate phone exclusively for work stuff is actually great, specifically because it makes it easier to entirely seperate yourself from work. At my old job, I was given a work phone and it was the only phone number I used for all my work stuff. When I was at work, I would answer it, and outside of that it was off or on silent in my work bag. If they wanted me to answer outside of work hours, they had to pay me on-call rates. The same thing applied to group chats and other work-related stuff like that, (e.g. emails). It all went to that phone, and unless I was being paid to be contactable outside of work hours, I wouldn’t be.

The only exception to that was my manager and a select few people who had my personal number for genuine emergencies, and if they used my personal number to contact me asking me about work, it was entirely at my discretion to respond and would mean I’d get on-call pay.

It also meant I could keep my work and personal accounts/apps/etc. completely seperate. If they asked me to download some random app, I could do it on the work phone without worrying about whether they would be able to access other data on my phone or anything like that. Whenever I needed a phone number for 2FA or whatever, I could use the work number and not worry about where exactly that number would end up or how it might be used. For example, I used my work number to register for a conference, and then for months afterwards I would get calls and texts from sales people. That was still slightly annoying, but it was much better than getting calls on my personal phone.

It also meant that when I left that job, I could just wipe that phone without having to worry about having personal data on there, because I never used it for anything except work stuff.

It does sound like Microsoft is asking their employees to pay for an iPhone which is a bit dodgy in my opinion, but I’d still probably take the opportunity to use it completely for work and keep my personal phone seperate. It’s easy enough to get another number, and then when you leave that job you can cancel it and get a new number for the next job, cutting that link entirely.

In the article it says they’re cancelling the “pro” version to focus on producing a cheaper version. So it sounds like you might get what you want, although “cheaper” will still likely be very expensive, and your point about compatibility with non-Apple devices still holds.

I’m not the person you responded to, but the Assistance and Access Act 2018 is probably a good place to start. Here is a page from the Aus Government about it, but the very short version is that the government can ask tech providers to assist them with building capabilities into their systems to allow the government to access data to help with the investigation of certain crimes. In some cases these will be voluntary requests, in other cases they will be requests that must be fulfilled, including asking providers to add capabilities that the government has developed.

There’s a lot more detail about it, and the government insists that they won’t ask providers to create systematic weaknesses or to decrypt communications entirely, but it’s not clear to me exactly how those ideas are actually implemented. Unfortunately, much of the process (likely the entire process) is not made public, so as far as I’m aware there aren’t any good examples of requests that the government has made and what sorts of things have or haven’t been implemented.