Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”
Airlines and enshittification, what’s new.
Happening right now with Southwest as well. In their infinite knowledge sw decided to remove what defined them: two free checked bags and cheap flights
Now there’s a worse option called basic which has a shittier cancellation policy, no checked bags, and is more expensive than the previous budget tier