Help desk is the answer. The key is to work towards understanding the industry you’re doing support in. A ton of companies love support members because they end up knowing the product, the use cases, and the clients better than most other folks in the company.
Works every time and after playing just about all of the modern paradox games, you really don’t need the dlcs unless you’re really into the base game and even then the time to learn means most of it won’t even be within your grasp until you’re like 50 to 100 hours in.