Listen I love NMS for what it has become, but of course they would say that. They know that (the veil of) personal investment in their userbase’s woes is good marketing. What would the answer otherwise be? “fuck your save, start over”?
And if they can’t fix it, they can at least say “we tried”.
I honestly don’t recall any other developer ever saying this before.
Almost every developer has a system to report bugs.
In the old days it was an email or a forum, lots of devs use Steam forums and discord for this exact scenario still in todays age.
Do you have any devs in mind that don’t have a bug reporting feature where they almost always ask for a save?
Reporting bugs isn’t the same as getting personal assistance from a dev to fix an issue specific to you.
How so? Someone looks at your save and fixes the specific issue related to it. You also have to report it for it to be able to be looked at and fixed as well dude…… how else would they know the issue or be able to fix it…?
The only difference is a dev getting some marketing out of it with this specific case. Every save issue bug is a specific issue that needs to be looked at, you are always getting “personal care” with these issues.
The difference is some devs are recreating save files from scratch using data in a corrupted savefile. The difference is sometimes lead programmers do that. This isn’t WoW where you get your gold back because of a scam, this is allowing you to resume a broken save which often cannot be salvaged at all.
Did you read the article? Because this is talking about save issue bugs, not a gold issue.
Even
BethesdaBlizzard has a system in place to report this stuff, so it’s incredibly ironic you used them as an example….Ah yes, World of Warcraft, the famously Bethesda game. Did you read my comment? This isn’t some public policy that every developer does. It is rare and should be encouraged. You acting like it’s not a big deal just diminishes what is good customer service.
